Who We Are
About Amalgamated Motor Corporation
Who We Are
Amalgamated Motor Corporation is a well-established car dealership company with a country wide branch network. AMC operates in the retail motor industry and is acknowledged as one of the country’s largest in the sector. The company is multi- franchised and its key brands are Nissan and Suzuki. AMC’s key services are new and pre-owned vehicle sales, vehicle service & maintenance and the sale of spare parts & accessories. We have a total of three branches in Kadoma, Chinhoyi and Kariba. Representing, promoting and selling reputable brands is the purpose of our existence.
“To satisfy our customer needs while providing maximum stakeholder value through employee motivation, team work and keeping mutually beneficial relationships with all our stakeholders and community at large”
“To be the best automotive dealership group in Zimbabwe”
Our Service Process
How We Work
We have qualified Service Advisers to handle customer receiving with good interpersonal skills and technical background. They are fully knowledgeable of the service processes keeping the customer satisfaction in mind. They are also responsible for maintaining and updating customer database. They are carefully selected to suit the job being our workshop representative to our customers.
To properly identify the problem, our qualified service advisors get all the information from the customers by proper use of communication skills to obtain all necessary information. Utilizing acquired experience, technical capability and customer communication technique, problem solving process is narrowed down resulting to accurate and quick repair
Diagnosis and repair
We have highly qualified and specialised technicians to carry out repair according to their area of specialization. We are committed to customer satisfactory through following the fix it right the first time phenomenal as well as quick and economical repair by way of accurate and intelligent diagnosis. We are equipped with modern special service tools and diagnostic tools to assist us in our repairs which our techniciansm are trained and capable of using.
Before carrying out any repair on our customer’s vehicle, an approval from the customer must be acquired first by way of telephone call or direct communication. For our fleet customers, a written approval from the authorized representative is necessary.
Job Controller is mainly responsible for managing in the work shop according to the workshop load and available technicians. The jobs are allocated to the right technicians according to technician skills level .
A very important stage in our service process is the quality control check. This is to ensure that the customer’s concerns are resolved and that all other recommended repairs are properly noted and reported.
This is part of our service process where our service advisers follow the procedure for proper delivery of the vehicle. After completion of the repairs, our service advisers ensure the readiness of the vehicle prior to calling and informing the customer to collect the vehicle. According to the invoice generated, the service adviser explains the details of the work done including the prices. The customer is also advised on the next service visit and also informed about a follow up call that will take place after 3 days of receiving the vehicle.
After three (3) days from the delivery date of the vehicle, our customer service staff will call the customer to get a feedback regarding the repair that was carried out. A standard questionnaire is utilized for this exercise. This will make our customer feel that we care. At the same time, this will also help us gather information from customer feedback that will help us know our weaknesses or areas for us to improve and become better